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Warranty Information

Your products (only purchased on the website ACTAMID.com) are warranted against defects in materials and workmanship for a period of twelve (12) months from the date of delivery to the original retail purchaser ("the Warranty Period").
We can’t cancel the order if your parcel has been shipped out.


We only refund or replace items when we ascertain the mini PC has gone faulty due to defects in materials/workmanship within 7 days (starting from the date of delivery). No shipping fee for returns or replacements in this case.

 


Customers will only be charged once at most for shipping costs (this includes returns); No handling fee for returning/replacing/maintaining the product, but please contact us before returning a defective item in order to receive the return shipping address and other instructions. We are not responsible for returning products without consulting with us, resulting in our not receiving the product or other unforeseen circumstances. We are not responsible for reimbursing any fees that have not been negotiated and confirmed with us in advance for a specific amount.


This Warranty does not apply to: (x) Products you purchase from unauthorized resellers; (y) where the instructions for use and keep of the Product are not complied with; or (z) where the Product is damaged as a result of abuse, accident, unauthorized modification or other causes beyond our reasonable control.


Claims process: To obtain remedies under this Warranty, ACTAMID must receive Consumer’s claim before the end of the Warranty Period. Consumer must obtain a Return Material Authorization ("RMA") from ACTAMID and return the defective Device together with proof of purchase to the address specified by ACTAMID in connection with the RMA. Consumer shall bear the cost of shipping the Device to ACTAMID. By sending the Device, Consumer agrees to transfer ownership to ACTAMID. ACTAMID may not return the original Device to Consumer. ACTAMID warrants that any repaired or replaced Device is covered for the remainder of the original Warranty Period. If the claim is justified based on this Warranty, ACTAMID shall bear the cost of shipping the repaired or replacement Device to the Consumer. Any product returned to ACTAMID without a valid warranty claim or without a RMA may be rejected, returned at sender’s cost (subject to prepayment) or disposed of in ACTAMID's sole discretion.


To obtain an RMA from ACTAMID, please contact us:


Email: service@actamid.com